Research & Insight Analyst

Closed 22/08/2021

Job Title

Research & Insight Analyst

Division/Section/Unit

Student Voice & Insight

Grade

4 [from £22,190]

Hours of Work

37 hours per week, 52 weeks per year

Contract Duration

Permanent

Reports To

Responsible For

Student Voice & Insight Manager

N/A

Interview Date

2nd September 2021

Introduction

Leeds Beckett SU exists to make students’ lives better and you’re applying at an exciting time as we recruit a new Student Voice & Insight team, relocate to a new home at our City Campus and deliver a new blended remote and on-campus service for our students.

The Research & Insight Analyst is an essential cog in the Students’ Union machine supporting the improvement and development of our services through the collection and analysis of student feedback and data and undertaking research to deliver key insights into students’ experiences. The higher education sector is entering an interesting future and it has never been more important for Students’ Unions to understand the views and experiences of our members (students) and deliver impact for them quickly. The successful candidate will be driven by what data and research can tell us and will have an ability to translate this into exciting and informative narratives to assist in the development of our services. A background or understanding of the higher education sector is preferred but not essential.

If you have any questions, or would like to chat about the role, please contact Michael Austin, Student Voice & Insight Manager at m.a.austin@leedsbeckett.ac.uk

Key Tasks

  • To lead on the analysis and reporting of data from both internal and external sources, to inform the work of the Students’ Union (including, where appropriate, University projects) and that informs and contributes to the ongoing monitoring and evaluation of the strategic plan.
  • To undertake high quality research, including into matters relating to institutional, local or national education policy and equality & diversity developments, changes and issues which may affect the Union’s members.
  • To develop initiatives that support the collection of student insight and qualitative market research, such as an annual student survey, “Have Your Say” and the moderation of focus groups.
  • To lead on the analysis and reporting of Students’ Union communications and digital engagement.
  • To record and report on attendance levels, feedback and attribution for all SU events and activities.
  • To produce high quality written publications, reports and papers for various internal and external boards and committees.
  • To be familiar with all aspects of the work of the Student Voice & Insight team and be able to contribute to these when required.

Special Features

Occasionally, this role will be expected to work outside of core hours to fulfil its purpose, such as facilitating meetings of student groups or focus groups.

Post Requirements

  • To work within the framework of the Union’s Articles, Byelaws and Policies, ensuring that your work furthers the Union’s core values and objectives.
  • To demonstrate a commitment to the Union’s Equal Opportunities Policy, together with an understanding of how it operates within the responsibilities of the post.
  • To undertake Health and Safety duties and responsibilities appropriate to the post, at all times having regard to your own and others health and safety.
  • To provide excellent customer and client care in dealings with students, staff and members of the public.
  • To contribute to the development of a professional working and learning environment within the Union.
  • To have a commitment to your own development and a willingness to undertake relevant training opportunities.
  • To have a flexible work approach in order to meet deadlines.
  • To perform such reasonable duties consistent with the post and as required by the Chief Executive.

Person Specification

Essential

Desirable

Knowledge

  • Knowledge of research and data collection processes, including qualitative and quantitative methods, advanced knowledge of Excel and other online and offline data analytical programmes, and ability to develop online surveys using appropriate software.
  • Current knowledge of trends and issues within the Higher Education sector.

Qualification & Experience

  • Ability to understand, analyse and interpret data and research findings, using excellent analytical and numerical skills to extract key trends, facts and recommendations.
  • Ability to confidently moderate group discussions and focus groups with a wide variety of people.
  • Experience of delivering information reports and data insights from research findings.

Skills

  • A high standard of interpersonal skills, with strong oral and written communication skills, adaptable to a diverse range of stakeholders.
  • A high standard of organisational and administrative skills with experience of working under pressure to meet deadlines, and the ability to work on own initiative, without direct supervision.

Personal Attributes

  • Passionate about continuous improvement and willing to undertake personal development and training opportunities.
  • Able to embrace change, encourage flexibility within the team and is realistic in their approach to work.
  • Calm, friendly and approachable with a positive ‘can do’ attitude.

Essential Values of all Postholders

  • Commitment to Leeds Beckett Students’ Union’s Mission, Vision and Values
  • Commitment to working as a member of a team
  • Respect for the principles of client confidentiality
  • Commitment to the creation of an environment that promotes equality of opportunity whilst recognising and valuing diversity
  • Commitment to excellent standards of customer care
  • Able to work in a student-led, democratic environment