Student Welcome Team Member

Closed 30/08/2021

This position is open to current Leeds Beckett students only.

Job Title

Student Welcome Team Member

Division/Section/Unit

Operations & HR

Rate of Pay

£8.36 per hour (18+) - £8.91 per hour (23+)

Hours of Work

TBC

Interviews

W/c 6th September

Start Date

4th October

Location

City Campus

Report to

Operations & HR Manager

Role Overview

Leeds Beckett Students’ Union is a charity that exists to make our students’ lives better. We are looking for part-time Student Welcome Team Members to work at our brand new SU Welcome Desk. The Welcome Desk (previously known as the Helpdesk) is an integral part of the Students’ Union and is the first point-of-call for welcoming students to the Union. Possessing the right skills and experience is, of course, important, but we are also looking for a can-do attitude and a commitment to making a positive contribution to our organization. The Welcome Desk is open 9am – 4pm each weekday and we anticipate that the role will cover these core hours.

The main aspects of the role will be to deliver excellent customer service on a range of functions as well as setting appointments, dealing with room bookings, travel requests and general administrative support. A total of 30 hours per week is available (term-time only), however it is anticipated that this will be divided between a number of suitable candidates depending on availability. Hours will be discussed with successful candidates. 

Your responsibilities will include:

  • Provision of a telephone, email, digital and face-to-face reception service for the Students’ Union.
  • Act as a ‘host’ figure for the organisation, welcome clients, put them at ease and identify their needs.
  • Answering queries and taking appropriate action. This can include providing information to callers, signposting to other appropriate services or referring queries to other sections of the Students’ Union (such as our Advice Service, societies, volunteering, etc.)
  • Provision of general administrative and clerical support to the Students’ Union; i.e. filing, ordering stationery, processing travel requests / room bookings, printing and other operational functions.
  • Upkeep of Welcome Desk and Union communal spaces as instructed by the Operations & HR Manager, Senior Management Team and Central Services Team. 
  • Any other reasonable duties to advance the performance or profile of the Students’ Union as directed by the Operations & HR Manager and Central Services Team.

Our Ideal Candidate

We are looking for enthusiastic and motivated Leeds Beckett students to work within the Welcome Team to provide an exceptional customer service to the valued customers of Leeds Beckett University and the wider audience. We are looking for candidates who are confident, a team player, full of initiative, and willing to get involved to work towards the Union’s shared goal of ‘Making Students’ Lives Better’.

Applicants must be studying at Leeds Beckett University to apply for this role.

For an informal discussion about the role, please contact Jennah Metcalfe, Operations Coordinator at jennah.metcalfe@leedsbeckett.ac.uk or 0113 812 8400.

Inclusivity

Inclusivity is a core value at Leeds Beckett Students’ Union and this is applied throughout our organisation, including at the recruitment stage. As such, we welcome applications from those who are currently underrepresented within our organisation, such as people with disabilities, black and minority ethnic groups and LGBTQ* including Trans and non-binary people. Appointment will be based on merit alone.

Person Specifications

  • Good clerical and office administration skills.
  • Good interpersonal skills.
  • Good verbal and written communication skills.
  • Good personal organizational skills.
  • Experience and ability to provide exceptional customer care.
  • Ability to work under own initiative while recognizing the need to consult where appropriate.
  • Experience of involvement with the Students’ Union (D)
  • Ability to efficiently use Windows operating system and standard Microsoft Office software packages.
  • Ability to provide service to challenging clients or clients in distress (D)
  • Commitment to working as a member of a team.
  • Respect for the principles of client confidentiality.
  • Non-judgmental approach to client work.

Common Requirements for all Students’ Union Posts

  • To work within the framework of the Union’s Articles, Byelaws and Policies, ensuring that your work furthers the Union’s core values and objectives.
  • To demonstrate a commitment to the Union’s Equal Opportunities Policy, together with an understanding of how it operates within the responsibilities of the post.
  • To undertake Health & Safety duties and responsibilities appropriate to the post, at all times having regard to your own and others health and safety.
  • To demonstrate a commitment to the Union’s Environmental Policy and to have regard for it at all times.
  • To provide excellent customer and client care in dealings with students, staff, the University and members of the public.
  • To contribute to the development of a professional working and learning environment within the Union.
  • To have a commitment to your own development and a willingness to undertake relevant training opportunities.
  • To have a flexible work approach in order to meet deadlines.
  • To perform such reasonable duties consistent with the post and as required by the Chief Executive